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What is the industry-first <Comfort Guarantee>?

Last Modified:2026.10.02

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What is Cross House's popular service, the "Comfort Guarantee"?




A first in the share house industry!

What is Cross House's <Comfort Guarantee> ?



  • I don't get along with my roommate.

  • I didn't have time to look around, so I just moved in wherever I could.

  • The property is different from what I imagined.

  • My workplace (campus) has changed.




This service allows you to move properties for free for any reason whatsoever .



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Even those who are using a share house for the first time can move in with peace of mind!



People from rural areas, people from overseas, etc.

For those who are unable to actually view a property before signing a contract, we can have them temporarily move into a vacant property.

Many people take their time to view the property and move in after they've already moved in.





Moreover, Cross House currently has over 500 properties in Tokyo, Saitama, Kanagawa, and Osaka!



There are absolutely no fees for moving, so you can travel with peace of mind!



Additionally, you can change your room type, such as moving from a dormitory-style room to a private room, free of charge.

(*An additional initial fee of 20,000 yen is required for the first round only.)





Of course, travel between Tokyo, Osaka, Saitama, and Kanagawa is free!





And one more thing!


<Free re-entry> service




Cross House properties offer amazing benefits if you move in less than a year after vacating !

You can move in without any upfront costs !



- Return to my hometown temporarily

Going to study abroad

- Return to Japan temporarily



For example, if you have to leave your home temporarily, or if you have to move out due to studying abroad or a business trip,

If it's been less than a year, you can move back in without paying the initial 30,000 yen fee!

Of course, it doesn't have to be the same property; any property from Cross House is fine!

(*If you are re-entering an apartment managed by Cross House, you can move in for an additional 20,000 yen in initial costs.)





Right now, we're running a campaign where you get one month's rent free!!

👇👇👇





Depending on the property, initial costs may be 0 yen !






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