With a furnished apartment in Japan, residents normally sign up for water, electricity, gas and internet on their own. At XROSS HOUSE we offer two ways to make that easier: the All-Inclusive Utilities Plan and the Utility Setup Support Plan.
(There are some exceptions, such as properties where water is free, or all-electric properties.)
For internet, we also introduce our Mobile Wi-Fi Rental Service at the end of this page.
There is no minimum contract period, so you can rent it for as long or as short a time as you need.
All-Inclusive Utilities Plan
XROSS HOUSE signs the water, electricity and gas contracts in its own name, and you pay XROSS HOUSE a fixed JPY 15,000 per month (tax exempt). XROSS HOUSE takes care of everything, including the contract and cancellation procedures when you move in and out, and attending the connection and disconnection appointments.
Please note that if your usage for the month comes to more than JPY 15,000, you cover the difference.
(Example: if usage comes to JPY 20,000, we bill you the JPY 5,000 difference.)
Points to note
- Internet is not included in the All-Inclusive Utilities Plan. Please arrange your own internet connection separately. You may also want to consider our Mobile Wi-Fi Rental Service, described at the bottom of this page.
Utility Setup Support Plan
A partner company applies for water, electricity, gas and internet on your behalf, free of charge.
Points to note
- You pay each monthly bill directly to the water, electricity and gas companies.
- By using this plan, you are deemed to have agreed to your personal information being provided to the agency.
- This plan covers the setup procedure only. Cancelling each service (water, electricity, gas and internet) is your own responsibility.
- Internet support is available only to customers who have a Japanese phone number. If you do not have a Japanese phone number, please consider our Mobile Wi-Fi Rental Service at the bottom of this page. That service does not require a Japanese mobile phone number or a guarantor.
[ClassLab. Inc.]
General desk: 050-5497-5740
Internet desk: 050-5497-5744
Water server desk: 050-5497-5747
[Email]
Enquiries: multilingual_contact@classlab.co.jp
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Only furnished properties with appliances are listed!
Mobile Wi-Fi Rental Service
XROSS HOUSE rents out portable Wi-Fi routers that you can carry with you. Just switch on the router when it arrives, and you can get online the same day.
You can apply even if you are not a Japanese national. No Japanese mobile phone number and no guarantor are required.
The communication line is one that XROSS HOUSE receives from a telecommunications carrier.
Fees
| Administration fee (one time only) | JPY 4,000 |
|---|---|
| Monthly fee | JPY 4,000 |
* All amounts include tax.
* When you apply, you pay the administration fee and the first month's fee together, JPY 8,000 in total.
Cloud SIM: the router picks the best line available at that moment
The router uses a system called cloud SIM. Instead of holding one particular carrier's SIM card, it automatically selects and connects to whichever carrier's line is in the best condition at that moment. You do not need to set anything up or switch anything yourself.
If you move house or travel for work, the router simply picks a line that works well in that location.
Before you apply, please note
- You cannot choose which mobile carrier the router connects to
- It takes a little time to obtain a line, so communication may not be available immediately after you switch the router on
- The connection may switch automatically depending on signal conditions, and communication may be interrupted briefly when it does
- The router supports 4G / LTE only (5G is not available)
No minimum contract period
No minimum term, no cancellation fee
- There is no minimum contract period, and no cancellation fee or penalty
- If you are cancelling because you are moving out, you do not need to take any separate step for the Wi-Fi. When you give notice to cancel your lease agreement, we treat that as notice to cancel the Wi-Fi as well
- If you are staying in your property and want to cancel only the Wi-Fi, please let us know by the last day of the month before the month in which you want the cancellation to take effect
What the service includes
Service details
- Data: 100 GB per month (reset on the first day of each month; after that the speed is limited to a maximum of 128 kbps until the end of the month)
- For use in Japan only, and for data communication only (voice calls are not available)
- The router is lent to you, so please return it when you cancel
- If the router is lost or not returned, we will charge JPY 16,500 (tax included) for the device
- Delivery normally takes around one week to ten days after we confirm your initial payment
Points to note
* There is no pro-rata calculation. The full monthly fee applies for both your first month and the month you cancel.
* Speeds are best effort and are not guaranteed.
* You need to agree to the Terms of Use. For full details, please see the Terms of Use that we provide when you apply.
To apply or ask a question, please speak to the staff member handling your contract, or contact the post-move-in customer support desk.
